Polices
In Natural Presence Equine Solutions commitment to provide an outstanding and professional experience to all of our clients and out of consideration for our time, we have adopted the following policies.
Booking
To book services you may request through my website or via email; info@naturalpresence.ca. I prefer working weekdays 8-5pm but I am willing to accommodate schedules or larger facilities.
Refund
We do not offer refunds on deposits made to reserve a service, courses, payments for services rendered, or cancellations received less than 24 hours before a scheduled appointment.
Other Information
Please be ready for your appointment(s) 10 minutes prior to the scheduled starting time so your animal is clean, ready and relaxed.
Please have your horse secured in a location of the barn that is quiet and comfortable. For a more relaxed experience for your horse, avoid areas of high traffic and commotion (ie. the main barn aisle during feed time).
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Please give advanced noticed if I need to catch, unblanket, clean your horse since this will add to your appointment time.
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CANCELLATION POLICY
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At Natural Presence Equine Solutions, any appointments not cancelled within 24 hours, no-show appointments, OR if you are more than 15 minutes late for your scheduled time are subject to our cancellation policy fees. Multiple services (two or more) require 48 hours cancellation notice.
Cancellation fees are as follows:
- Cancellation fee is $45
- No-show fee is $90 + Calculated mileage
- Rescheduling an appointment within 24 hour period is $20 ($20 will be refunded at the next appointment)
We value our time and yours, and cancellations or no-shows cost us money. We are not only here to help your animals feel better but to make a living as well.
​We understand that unanticipated events occur in everyone's life. Cancellation policies may be waived at the discretion of Natural Presence Equine Solutions.